How The SaaSy People Use Karma for Team Recognition
Sign up
Customer story

The SaaSy People: Creating a Culture of Recognition with Karma

How One Company Made Appreciation a Daily Habit and Built a Stronger Workplace Culture

The SaaSy People is a UK-based provider of customer support and business solutions

The company works across multiple industries, helping businesses build and scale their operations with ready-to-go teams.

People

135

Industry

Business Consulting and Services

Location

United Kingdom

Founded

2019

Building a Stronger Team Through Recognition

With 135 employees and 80% working remotely, The SaaSy People needed a way to foster engagement and ensure that recognition was visible across the team. While they always had an interactive culture, there was little visibility into how individual employees were contributing outside of direct manager feedback. That changed when they introduced Karma.

You'd just be giving people random points, and you're not really having any value. Obviously, Karma then makes value out of that recognition

Chris Malkin

Senior Director of People & Operations

Searching for a Smarter Recognition Solution

Before Karma, the company had tried another recognition tool, but it didn’t meet their needs. It lacked integrations beyond Slack, had no reward system, and ultimately didn't add much value. "You'd just be giving people random points, and you're not really having any value. Obviously, Karma then makes value out of that recognition," says Chris Malkin, Senior Director of People & Operations. After exploring options in the Slack Marketplace, they found Karma and immediately felt it aligned with their culture. "Your website is great. I think the message that you guys send really matches our tone and the things that we wanna represent."

14,689Karmas issues in one year
172Rewards redeemed for one year
75%Active users
6Company values created

Making Recognition Part of Everyday Work

Bringing Karma into the company was effortless. Employees quickly embraced it, and the process of getting started required minimal effort. "The integration and installation of everything is super easy within Slack," Chris shares. Initially, department heads led by example, but recognition soon became a fully peer-driven process. "We didn't want it to feel like a work reward recognition—this was about peer-to-peer appreciation."

Even leadership actively participates in Karma, ensuring that recognition flows at all levels. When positive feedback comes in from clients, managers make a point to acknowledge employees through Karma. This way, appreciation extends beyond direct supervisors and is visible to the entire organization. The approach helps reinforce company values while keeping employees motivated and engaged.

The integration and installation of everything is super easy within Slack

Chris Malkin

Senior Director of People & Operations

Saasy team

Encouraging Growth and Team Connection

Karma not only celebrates employees but also influences workplace behavior. "If a teammate sees someone who's being recognized for greeting a customer a certain way, it automatically gives that person the incentive to be like, ‘Oh, if they're getting recognized for that, I'm gonna go ahead and do that too,’" Chris explains.

An unexpected outcome was that previously reserved employees became more engaged. "Some people that didn't seem as involved before are now actively giving out Karma and celebrating their teammates. It's been really nice to see."

Karma has also contributed to strengthening the team's internal culture through shared moments of humor. Employees have turned inside jokes into Karma recognitions, creating an additional layer of camaraderie. "There are Karma messages that make no sense to the rest of the company, but for the team involved, it's absolutely hilarious. It's a fun way to highlight memorable moments throughout the day," Chris shares.

Some people that didn’t seem as involved before are now actively giving out Karma and celebrating their teammates. It’s been really nice to see.

Chris Malkin

Senior Director of People & Operations

Custom Rewards That Motivate and Inspire

One of the standout features of Karma for The SaaSy People is the ability to create customized rewards that fit their company culture. "Rather than it just being an Amazon voucher, you can completely customize how you want to be rewarded," says Chris.

The most frequently redeemed rewards include Amazon vouchers, which employees appreciate for their convenience. Beyond that, team members love the 'Dinner on SaaSy' reward, where they receive a 25-pound meal voucher.

This flexibility allows the company to recognize contributions in ways that are meaningful and valuable to employees, making Karma a true driver of engagement.

Saasy cards

The Lasting Impact of Karma

For The SaaSy People, Karma has become a vital tool in building a culture of appreciation. More than just a tool for saying “thank you,” Karma has helped identify standout employees who consistently contribute to team dynamics and overall company success. It has also created an inclusive space where everyone—regardless of role or seniority—has a voice in recognizing excellence.

"Happy team, happy life," Chris summarizes. "Karma helps us celebrate each other, build stronger connections, and create an environment where people genuinely feel valued. It’s not just recognition—it’s motivation."

Другие истории

whale team photo

Karma in Action: Whale's Journey to Enhanced Team Recognition

How a Chatbot Became the Heartbeat of Employee Engagement

Documentation

how team photo

How Acro Commerce Strengthened Remote Team Culture with Karma

Keeping Remote Teams Motivated with Seamless Recognition and Feedback

E-Commerce

lexema team photo

Strengthening Team Bonds with Karma: Lexema's Success Story

Enhancing Team Recognition and Engagement in a Hybrid Workplace

Marketing

View all

Ready to get started?

If you're ready to get started with Karma, sign up now and explore the benefits of the recognition for your team.

Карма бот политика конфиденциальности

Effective date: 18 August 2026

This Privacy Policy explains how Sliday LTD ("Sliday", "we", "us", or "our") collects, uses, shares, and protects personal data. It covers both the Karma application (for Microsoft Teams, Slack, Telegram, and the web) and the https://karmabot.chat website.

Who we are and how to contact us

The data controller is Sliday LTD, a private limited company registered in Cyprus under company number HE450506, with its principal place of business at Pavlou Valdaseridi 2A, 1st floor, Larnaka, Cyprus, 6018.

For any privacy-related enquiry, or to exercise your data protection rights, contact us at hi@karmabot.chat.

Privacy matters are overseen by our Legal Advisor / Operational Security Manager, Stas Kulesh. A dedicated Data Protection Officer has not been appointed, as Sliday LTD is not required to appoint one under Article 37 of the GDPR; privacy responsibilities are held by the Legal Advisor.

Personal data we handle and where it comes from

From the Karma application

When your organisation installs and uses Karma, we process the following personal data, obtained from Microsoft Teams / Microsoft Entra ID (Azure AD) and from your use of the application:

  • Display name — from Microsoft Teams / Microsoft Graph
  • Email address — from Microsoft Teams / Microsoft Graph
  • User Principal Name (UPN) — from Microsoft Graph (/me)
  • Microsoft Entra (Azure AD) object ID and tenant ID — from Microsoft authentication
  • Profile photo — from Microsoft Graph (/me/photo)
  • Team and channel names — from Microsoft Teams
  • Karma activity (karma given and received, associated messages) — from your use of the app

Where Karma is used with Slack or Telegram, the equivalent identity and workspace data is obtained from that platform instead.

From this website

  • Contact details you give us — such as your email address and name when you subscribe to updates, request a demo, or contact support
  • Usage and device data — IP address, browser type and version, pages visited, date, time and duration of visit, referring page, and similar diagnostic data
  • Cookies and similar technologies — see "Cookies and website analytics" below

Why we process personal data

We process personal data to:

  • Identify you and link you to your organisation's Karma workspace
  • Operate the core recognition ("karma") features, leaderboards, and adaptive cards
  • Display your name and profile photo within the app
  • Deliver notifications and service communications
  • Administer subscriptions and billing
  • Provide customer support and respond to your enquiries
  • Monitor, secure, maintain, and improve the service, and detect and address technical issues
  • Send newsletters, marketing, or promotional material where you have chosen to receive it — you can opt out at any time via the unsubscribe link in any email, or by contacting us

Lawful basis for processing

We process personal data on the following lawful bases under the GDPR:

  • Performance of a contract — to provide the Karma service to your organisation
  • Legitimate interests — to operate, secure, and improve the service, where not overridden by your rights
  • Consent — for marketing communications and for non-essential cookies and analytics, where consent is required
  • Legal obligation — where we are required by law to retain or disclose data, including for tax and accounting purposes

Where your organisation is the controller and we act as processor, processing is carried out on your organisation's documented instructions.

Who we share personal data with

We share personal data only with the sub-processors listed below, each of which is necessary to deliver the service and is engaged under an appropriate data processing agreement. This is the complete list of sub-processors with access to personal data. We do not sell personal data.

Service sub-processors

  • DigitalOcean — application hosting and managed database
  • Amazon Web Services (AWS) — profile photo storage (S3)
  • Cloudflare — edge delivery and web application firewall
  • Microsoft — authentication, the Teams platform, and Microsoft Graph
  • Stripe — subscription billing and payment processing
  • Sentry — error monitoring
  • MailerLite — notification and marketing email delivery

We do not store or collect your payment card details. That information is provided directly to Stripe, our payment processor, whose use of your personal information is governed by its own privacy policy (https://stripe.com/privacy). Stripe adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council.

Website analytics and marketing providers

The https://karmabot.chat website additionally uses:

We may also disclose personal data where required to do so by law or in response to a valid request by a public authority, or where necessary to protect our legal rights, prevent or investigate wrongdoing, or protect the safety of users or the public.

Cookies and website analytics

Cookies are small pieces of data stored on your device. We use cookies and similar technologies (including beacons, tags, and scripts) to operate the website, remember your preferences, keep the service secure, and understand how the site is used.

The cookies we use fall into these categories:

  • Essential cookies — required to operate the website and keep it secure
  • Preference cookies — to remember your settings and choices
  • Analytics and marketing cookies — set by the providers listed above to measure traffic and advertising performance

You can instruct your browser to refuse all cookies or to notify you when a cookie is set. If you refuse cookies, some parts of the website may not function correctly.

We do not currently respond to browser "Do Not Track" (DNT) signals.

How long we keep personal data

We retain personal data for the duration of your organisation's active subscription and for six (6) months after subscription cancellation, after which it is deleted. This applies to customer account and identity data, profile photos, and karma transaction records.

  • Database backups operate on a rolling 7-day point-in-time recovery window, so any backup containing erased data is automatically superseded within 7 days.
  • Upon a verified data deletion request, we action it as promptly as reasonably possible and in any event within one month, as required by the GDPR.
  • Billing and accounting records may be retained for longer where required by law.
  • Operational data — error telemetry, security logs, and backups — is disposed of automatically as it ages out of the relevant service's retention window.

Full details are set out in our Data Retention and Disposal Policy.

Your data protection rights

Subject to applicable law, you have the right to:

  • Be informed about how your personal data is used
  • Access the personal data we hold about you
  • Rectification — to have inaccurate or incomplete data corrected
  • Erasure — to have your personal data deleted
  • Restriction — to request that we restrict processing of your personal data
  • Data portability — to receive your data in a structured, commonly used, machine-readable format
  • Object to our processing of your personal data
  • Rights relating to automated decision-making and profiling — Karma does not carry out automated decision-making producing legal or similarly significant effects
  • Withdraw consent at any time, where we rely on your consent

To exercise any of these rights, contact us at hi@karmabot.chat. We may ask you to verify your identity before responding.

Making a Subject Access Request (SAR)

To submit a Subject Access Request, contact us at hi@karmabot.chat. We respond to all SARs within one month, as required by the GDPR, unless the request is complex or numerous, in which case we may extend the response time by a further two months and will tell you if we do. We maintain a data mapping process that lets us locate and retrieve all personal data held about a specific data subject across our systems — principally the production database and the profile photo object storage — so that a SAR can be fulfilled thoroughly.

International transfers and safeguards

Karma production data is hosted in the United States (DigitalOcean SFO region). As Sliday LTD is established in the EU (Cyprus), this involves a transfer of personal data to a third country.

Such transfers — and transfers to other sub-processors located outside the EU/EEA, including Microsoft, AWS, Cloudflare, Stripe, Sentry, and the analytics providers listed above — are protected by appropriate safeguards, principally the Standard Contractual Clauses (SCCs) incorporated into each sub-processor's Data Processing Agreement, supplemented by those providers' certification frameworks, including the EU–US Data Privacy Framework where the provider participates.

Sliday LTD takes all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

Your right to complain to a supervisory authority

You have the right to lodge a complaint with a data protection supervisory authority.

Our lead supervisory authority is the Office of the Commissioner for Personal Data Protection of the Republic of Cyprus:

You may also lodge a complaint with the supervisory authority in your own country of residence.

Security of data

The security of your data is important to us. We apply technical and organisational measures appropriate to the risk, including encryption in transit, access controls, vulnerability scanning, and error monitoring. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

Children's privacy

Our service is not directed at anyone under the age of 18. We do not knowingly collect personal data from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us and we will take steps to remove it.

Our service may contain links to sites we do not operate. We have no control over, and assume no responsibility for, the content or privacy practices of any third-party site. We encourage you to review the privacy policy of every site you visit.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page and update the effective date at the top. Where changes are significant, we will notify you by email and/or a prominent notice on our service before the change takes effect. We encourage you to review this policy periodically.

Contact us

If you have any questions about this Privacy Policy, contact us:

  • By email: hi@karmabot.chat
  • By post: Sliday LTD, Pavlou Valdaseridi 2A, 1st floor, Larnaka, Cyprus, 6018