Employee Recognition for Operations & Field Teams | Karma
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A six-year proof that employee engagement doesn't have to be complicated

Operations and field teams span countries, time zones, and departments — making recognition feel like an impossible coordination problem. Mapon, a fleet management company operating across 8 countries in Europe, solved it with Karma six years ago and never looked back. Same program, still running, still working.

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  • 6yr

    Mapon has run a single Karma program — no rebuilds, no replacements

  • 8

    Countries in Mapon's team — one recognition culture across all of them

  • 2006

    Mapon founded — a company that understands long-term operational reliability

  • 0

    Extra platforms required — recognition runs inside the tools the team already uses

Operations teams are spread thin — recognition either gets lost in logistics or never happens at all

Operations and fleet teams have developers, field technicians, salespeople, and support staff in different countries, speaking different languages, working different hours. Building a recognition culture across that complexity feels like a coordination problem that never gets prioritised.

What Mapon discovered with Karma

  • One program for all 8 countries — same recognition feed, same rewards catalog, same milestone automation regardless of which office you're in
  • Works inside the tools the team already uses — Slack, MS Teams, Telegram, or the web platform — so there's nothing to install and nothing to onboard
  • Workiversaries and birthdays fire automatically — no HR admin required to track dates across a multi-country team
  • Simple enough to run for six years without rebuilding — recognition that becomes part of the team's daily rhythm rather than a tool they have to remember to use

What operations teams struggle with

  • Head office recognition doesn't reach country offices — contributions from remote locations go uncelebrated and unnoticed at the company level
  • Cross-functional appreciation doesn't happen — the field team rarely sees the developer team's work, and vice versa, so silos quietly deepen
  • Recognition tools that require complex rollouts get abandoned — operations teams don't have time to manage another platform
  • Workiversaries and milestones slip through the cracks when a team spans 8 countries and nobody owns a central HR calendar

How Mapon made gratitude a company-wide habit — across 8 countries, for 6 years

A Latvian fleet management company with teams across Europe. Founded 2006, part of Draugiem Group — and running the same Karma recognition program for six years without once needing to replace it.

    • Fleet Management
    • Latvia & 7 countries
    • Founded 2006

    200+

    Team members across all locations

    Daily

    Recognition cadence - embedded in the team's everyday rhythm

    Recognition doesn't have to be complicated. Six years with Karma — one program, eight countries, and a culture of gratitude that became part of how Mapon works every day.

    Mapon Team

    Fleet Management · Riga, Latvia · Part of Draugiem Group

    Read the full story

Five features operations teams use to keep recognition alive across borders

Every feature works in Slack, MS Teams, Telegram, and Karma's standalone web platform — so teams across every country office have exactly the same recognition experience, with no per-country setup required.

  • Peer-to-peer recognition

    Cross-functional, cross-border peer kudos that make every contribution visible across the whole organisation — not just within a single country office or department.

    See how it works

  • Rewards & gift cards

    A single rewards catalog that works across all locations — gift cards, charity donations, and custom non-monetary perks. Employees in any country earn and redeem from the same program.

    See rewards

  • Milestone automation

    Workiversaries, birthdays, and achievement badges celebrated automatically — no HR admin required to track dates across an 8-country team. Every milestone, every person, every year.

    See milestones

  • Anonymous feedback

    Pulse surveys that surface how distributed teams actually feel — without the social pressure of speaking up in a company that spans multiple countries and cultures. Available for Slack.

    See feedback

  • Culture analytics

    AI-powered culture reports showing whether recognition is distributed equitably across locations — so you can see which country offices are thriving and which need more attention.

    See analytics

  • All customer stories

    See how teams across operations, software, marketing, e-commerce, and education have built recognition cultures with Karma.

    Read stories

Frequently asked questions

How do you build an employee engagement program for a global operations team?

Global operations teams need engagement programs that work across time zones, languages, and office locations without requiring separate setups per country. Karma runs a single recognition program across all locations — employees give peer kudos, earn points, and redeem rewards from the same platform whether they're in the head office or a remote country office. Mapon, a fleet management company operating across 8 countries in Europe, has run a single Karma program for six years without it ever requiring a rebuild.

How do you increase employee engagement in operations companies?

The most effective way to increase employee engagement in operations teams is to make recognition immediate, peer-driven, and visible across the whole organisation — not just within siloed departments. Operations teams often have strong department loyalty but weak cross-functional appreciation. Karma's peer recognition feed makes every contribution visible company-wide, so the logistics team sees the developer team's work, and the field team sees the office team's work. Cross-functional visibility builds the sense of shared mission that drives engagement.

What employee appreciation ideas work for large operations companies?

For large operations companies, the most effective employee appreciation ideas are ones that scale without HR overhead — automated workiversary and birthday celebrations, peer recognition that fires in the team channel without manager approval, and group rewards that let entire teams celebrate shared wins. Karma handles all three automatically: milestones fire on the right day, peer kudos flow through existing Slack or MS Teams channels, and group reward goals give distributed teams something to build toward together.

How do you keep field and operations employees motivated?

Field and operations employees often feel invisible compared to office-based colleagues — their contributions are harder to see and easier to overlook in company-wide communication. Karma addresses this directly by making recognition public and searchable: every kudos is visible in the company recognition feed, field team contributions appear alongside office contributions, and culture analytics show whether recognition is being distributed equitably across locations and departments.

What is a good employee retention strategy for operations companies?

The most cost-effective employee retention strategy for operations companies is consistent recognition — not annual bonuses or perks programs, but daily acknowledgement of contribution. Mapon's six-year relationship with Karma demonstrates the long-term retention impact: a recognition program that becomes part of the daily team rhythm stops being a tool and starts being culture. Operations teams with that embedded culture consistently report higher retention than those relying on compensation alone.

Ready to get started?

If you're ready to get started with Karma, sign up now and explore the benefits of the recognition for your team. You can also reach out for a free demo.

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Karma bot privacy policy

Effective date: 18 August 2026

This Privacy Policy explains how Sliday LTD ("Sliday", "we", "us", or "our") collects, uses, shares, and protects personal data. It covers both the Karma application (for Microsoft Teams, Slack, Telegram, and the web) and the https://karmabot.chat website.

Who we are and how to contact us

The data controller is Sliday LTD, a private limited company registered in Cyprus under company number HE450506, with its principal place of business at Pavlou Valdaseridi 2A, 1st floor, Larnaka, Cyprus, 6018.

For any privacy-related enquiry, or to exercise your data protection rights, contact us at hi@karmabot.chat.

Privacy matters are overseen by our Legal Advisor / Operational Security Manager, Stas Kulesh. A dedicated Data Protection Officer has not been appointed, as Sliday LTD is not required to appoint one under Article 37 of the GDPR; privacy responsibilities are held by the Legal Advisor.

Personal data we handle and where it comes from

From the Karma application

When your organisation installs and uses Karma, we process the following personal data, obtained from Microsoft Teams / Microsoft Entra ID (Azure AD) and from your use of the application:

  • Display name — from Microsoft Teams / Microsoft Graph
  • Email address — from Microsoft Teams / Microsoft Graph
  • User Principal Name (UPN) — from Microsoft Graph (/me)
  • Microsoft Entra (Azure AD) object ID and tenant ID — from Microsoft authentication
  • Profile photo — from Microsoft Graph (/me/photo)
  • Team and channel names — from Microsoft Teams
  • Karma activity (karma given and received, associated messages) — from your use of the app

Where Karma is used with Slack or Telegram, the equivalent identity and workspace data is obtained from that platform instead.

From this website

  • Contact details you give us — such as your email address and name when you subscribe to updates, request a demo, or contact support
  • Usage and device data — IP address, browser type and version, pages visited, date, time and duration of visit, referring page, and similar diagnostic data
  • Cookies and similar technologies — see "Cookies and website analytics" below

Why we process personal data

We process personal data to:

  • Identify you and link you to your organisation's Karma workspace
  • Operate the core recognition ("karma") features, leaderboards, and adaptive cards
  • Display your name and profile photo within the app
  • Deliver notifications and service communications
  • Administer subscriptions and billing
  • Provide customer support and respond to your enquiries
  • Monitor, secure, maintain, and improve the service, and detect and address technical issues
  • Send newsletters, marketing, or promotional material where you have chosen to receive it — you can opt out at any time via the unsubscribe link in any email, or by contacting us

Lawful basis for processing

We process personal data on the following lawful bases under the GDPR:

  • Performance of a contract — to provide the Karma service to your organisation
  • Legitimate interests — to operate, secure, and improve the service, where not overridden by your rights
  • Consent — for marketing communications and for non-essential cookies and analytics, where consent is required
  • Legal obligation — where we are required by law to retain or disclose data, including for tax and accounting purposes

Where your organisation is the controller and we act as processor, processing is carried out on your organisation's documented instructions.

Who we share personal data with

We share personal data only with the sub-processors listed below, each of which is necessary to deliver the service and is engaged under an appropriate data processing agreement. This is the complete list of sub-processors with access to personal data. We do not sell personal data.

Service sub-processors

  • DigitalOcean — application hosting and managed database
  • Amazon Web Services (AWS) — profile photo storage (S3)
  • Cloudflare — edge delivery and web application firewall
  • Microsoft — authentication, the Teams platform, and Microsoft Graph
  • Stripe — subscription billing and payment processing
  • Sentry — error monitoring
  • MailerLite — notification and marketing email delivery

We do not store or collect your payment card details. That information is provided directly to Stripe, our payment processor, whose use of your personal information is governed by its own privacy policy (https://stripe.com/privacy). Stripe adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council.

Website analytics and marketing providers

The https://karmabot.chat website additionally uses:

We may also disclose personal data where required to do so by law or in response to a valid request by a public authority, or where necessary to protect our legal rights, prevent or investigate wrongdoing, or protect the safety of users or the public.

Cookies and website analytics

Cookies are small pieces of data stored on your device. We use cookies and similar technologies (including beacons, tags, and scripts) to operate the website, remember your preferences, keep the service secure, and understand how the site is used.

The cookies we use fall into these categories:

  • Essential cookies — required to operate the website and keep it secure
  • Preference cookies — to remember your settings and choices
  • Analytics and marketing cookies — set by the providers listed above to measure traffic and advertising performance

You can instruct your browser to refuse all cookies or to notify you when a cookie is set. If you refuse cookies, some parts of the website may not function correctly.

We do not currently respond to browser "Do Not Track" (DNT) signals.

How long we keep personal data

We retain personal data for the duration of your organisation's active subscription and for six (6) months after subscription cancellation, after which it is deleted. This applies to customer account and identity data, profile photos, and karma transaction records.

  • Database backups operate on a rolling 7-day point-in-time recovery window, so any backup containing erased data is automatically superseded within 7 days.
  • Upon a verified data deletion request, we action it as promptly as reasonably possible and in any event within one month, as required by the GDPR.
  • Billing and accounting records may be retained for longer where required by law.
  • Operational data — error telemetry, security logs, and backups — is disposed of automatically as it ages out of the relevant service's retention window.

Full details are set out in our Data Retention and Disposal Policy.

Your data protection rights

Subject to applicable law, you have the right to:

  • Be informed about how your personal data is used
  • Access the personal data we hold about you
  • Rectification — to have inaccurate or incomplete data corrected
  • Erasure — to have your personal data deleted
  • Restriction — to request that we restrict processing of your personal data
  • Data portability — to receive your data in a structured, commonly used, machine-readable format
  • Object to our processing of your personal data
  • Rights relating to automated decision-making and profiling — Karma does not carry out automated decision-making producing legal or similarly significant effects
  • Withdraw consent at any time, where we rely on your consent

To exercise any of these rights, contact us at hi@karmabot.chat. We may ask you to verify your identity before responding.

Making a Subject Access Request (SAR)

To submit a Subject Access Request, contact us at hi@karmabot.chat. We respond to all SARs within one month, as required by the GDPR, unless the request is complex or numerous, in which case we may extend the response time by a further two months and will tell you if we do. We maintain a data mapping process that lets us locate and retrieve all personal data held about a specific data subject across our systems — principally the production database and the profile photo object storage — so that a SAR can be fulfilled thoroughly.

International transfers and safeguards

Karma production data is hosted in the United States (DigitalOcean SFO region). As Sliday LTD is established in the EU (Cyprus), this involves a transfer of personal data to a third country.

Such transfers — and transfers to other sub-processors located outside the EU/EEA, including Microsoft, AWS, Cloudflare, Stripe, Sentry, and the analytics providers listed above — are protected by appropriate safeguards, principally the Standard Contractual Clauses (SCCs) incorporated into each sub-processor's Data Processing Agreement, supplemented by those providers' certification frameworks, including the EU–US Data Privacy Framework where the provider participates.

Sliday LTD takes all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

Your right to complain to a supervisory authority

You have the right to lodge a complaint with a data protection supervisory authority.

Our lead supervisory authority is the Office of the Commissioner for Personal Data Protection of the Republic of Cyprus:

You may also lodge a complaint with the supervisory authority in your own country of residence.

Security of data

The security of your data is important to us. We apply technical and organisational measures appropriate to the risk, including encryption in transit, access controls, vulnerability scanning, and error monitoring. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

Children's privacy

Our service is not directed at anyone under the age of 18. We do not knowingly collect personal data from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us and we will take steps to remove it.

Our service may contain links to sites we do not operate. We have no control over, and assume no responsibility for, the content or privacy practices of any third-party site. We encourage you to review the privacy policy of every site you visit.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page and update the effective date at the top. Where changes are significant, we will notify you by email and/or a prominent notice on our service before the change takes effect. We encourage you to review this policy periodically.

Contact us

If you have any questions about this Privacy Policy, contact us:

  • By email: hi@karmabot.chat
  • By post: Sliday LTD, Pavlou Valdaseridi 2A, 1st floor, Larnaka, Cyprus, 6018