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Why choose Karma over Matter?

Matter team has built an efficient recognition platform that helps employees appreciate each other and gather feedback from co-workers even when working remotely. It is a great product that makes employees recognized, and their opinions heard. If you're here to understand the difference between Karma and Matter, or looking for an alternative, this article is for you.

mattermatter

What's the difference between Karma and Matter? What's right for me?

No matter how much we'd love you to pick Karma as your recognition platform, we're here to give you objective perspective on what you'll get by using each of these products.
Matter and Karma are platforms that allow you to create recognition programs from scratch and engage your employees in the company's culture even while working remotely. With both platforms, you can set up reward programs and create company values. Both Karma and Matter give you access to detailed analytics to see which employees use the platform most, what kind of recognition they share and who receives the most of them.
However, there are some key differences between the two. Let's discuss the pricing first. While Matter is a great platform, it's not free, so after a 30-day trial, you have no option but to choose a billing plan. Karma on the other hand, allows you to keep enjoying the product with its limited features and being able to upgrade the plan whenever your company is willing to.
The main difference is that Karma is gamified, which means there are automation-triggered points, connect feature with ice-breaking games, and rewards, that are redeemed as you use the platform. These make it more fun to use and provide an extra motivation for the employees. Matter does not have this gamification element but is more focused on showing appreciation through many customizable feedback features.
Another big difference is that Karma's feedback is anonymous, and Matter is not. In Karma, you can give and receive feedback without anybody knowing who gave it, which makes it a very safe place to share thoughts on the subject. It also has a focus on micro-feedback, which means that you can give short and concise feedback that is easy to digest. Matter has a focus on long-form feedback, which can be very helpful if you want to give more in-depth feedback or want to start a discussion about someone's development. Now, let's take a closer look at how Matter and Karma differ.

  • Set up the account

    Users can enter their Personal Karma accounts with the magic link, but there's no need to set up the profile either, Karma takes the necessary information from the user's account in Slack.

    Matter allows signing in with the magic link and requires employees to set up the account along with the profile picture.

  • Reinforce company values

    Karma allows creating questions on a scale from 1-5 and short text questions. The feedback is received by the owner in an anonymous form. Karma provides leaderboards that allow recognition of more employees by filtering it according to the company values.

    Matter sends a weekly feedback streak, and encourages teams to gather and give feedback to each other proactively. Matter makes it easy to receive feedback regularly with continuous feedback surveys. In addition, every Friday employees are able to see the short leaderboard of the top 3 champions.

  • Create rewards

    Karma allows you to set up the same rewarding options and also offers to create team rewards to which all employees can contribute a specific amount and then redeem for the whole team's benefit. Karma coins don't expire, so users can accumulate coins to redeem more valuable desired reward.

    Matter allows redeeming custom rewards, automated Gift cards, and send donations. Matter coins expire and refresh every Friday, so employees have to be consistent in sharing the points.

  • Give recognition

    Allows giving recognition in any channel and to the whole list of its participants at a time, as well as by selecting users individually. Karma coins can be shared publicly and privately. Employees can use trigger words and automated emojis to share more instant recognition within the channel.

    Encourages giving recognition in a separate channel. Allows assigning points to a few people at a time. You can also comment or like other people's recognitions, which makes it more personal and interactive. Kudos can be given only publicly, no private option available.

An alternative to Matter —
only more diverse

Ultimately, the decision of which platform to use depends on the needs of the organization. Karma has diverse engagement features that help to promote company values and let teams stay connected. Matter instead, is keen on creating a feedback system with many customized feedback features and long surveys. Therefore, if you want anonymity within micro-feedback combined with other team engagement features, then Karma is the way to go. And if you want long-form feedbacks and discussion starters, then Matter might be better suited for you.

Features
Karma
matter
Custom values
Feedback
Reports
Rewards
B-day notifications
Leaderboards
Quarterly/monthly/
weekly/daily dashboard period
Personal profile for each employee
Customizable bot responses
Departments
Distribution of the bonus for the selected period
Branding
Onboarding video guides
Achievements dashboard
Leaderboards by groups
Leaderboards by company values
Onboarding connect feature
Live connect
Channel recognition
Reaction recognition
Automation/trigger recognition
Games
Customizable default view

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Why people choose Karma

Karma bot privacy policy

Effective date: Oct 18, 2022

Sliday Limited ("us", "we", or "our") operates the https://karmabot.chat website (the "Service").

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from https://karmabot.chat

Definitions

  • Service

    Service is the https://karmabot.chat website operated by Sliday Limited

  • Personal Data

    Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

  • Usage Data

    Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

  • Cookies

    Cookies are small pieces of data stored on your device (computer or mobile device).

  • Data Controller

    Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed.

    For the purpose of this Privacy Policy, we are a Data Controller of your Personal Data.

  • Data Processors (or Service Providers)

    Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller.

    We may use the services of various Service Providers in order to process your data more effectively.

  • Data Subject (or User)

    Data Subject is any living individual who is using our Service and is the subject of Personal Data.

Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Cookies and Usage Data

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us.

Usage Data

We may also collect information how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

  • Session Cookies. We use Session Cookies to operate our Service.
  • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies. We use Security Cookies for security purposes.

Use of Data

Sliday Limited uses the collected data for various purposes:

  • To provide and maintain our Service
  • To notify you about changes to our Service
  • To allow you to participate in interactive features of our Service when you choose to do so
  • To provide customer support
  • To gather analysis or valuable information so that we can improve our Service
  • To monitor the usage of our Service
  • To detect, prevent and address technical issues
  • To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information

If you are from the European Economic Area (EEA), Sliday Limited legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.

Sliday Limited may process your Personal Data because:

  • We need to perform a contract with you
  • You have given us permission to do so
  • The processing is in our legitimate interests and it's not overridden by your rights
  • For payment processing purposes
  • To comply with the law

Retention of Data

Sliday Limited will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

Sliday Limited will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

Transfer of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside New Zealand and choose to provide information to us, please note that we transfer the data, including Personal Data, to New Zealand and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Sliday Limited will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure of Data

Disclosure for Law Enforcement

Under certain circumstances, Sliday Limited may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Sliday Limited may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation
  • To protect and defend the rights or property of Sliday Limited
  • To prevent or investigate possible wrongdoing in connection with the Service
  • To protect the personal safety of users of the Service or the public
  • To protect against legal liability

Security of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

"Do Not Track" Signals

We do not support Do Not Track ("DNT"). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.

You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.

Your Data Protection Rights Under General Data Protection Regulation (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Sliday Limited aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

  • The right to access, update or to delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.

  • The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.

  • The right to object. You have the right to object to our processing of your Personal Data.

  • The right of restriction. You have the right to request that we restrict the processing of your personal information.

  • The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.

  • The right to withdraw consent. You also have the right to withdraw your consent at any time where Sliday Limited relied on your consent to process your personal information.

Please note that we may ask you to verify your identity before responding to such requests.

You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

Service Providers

We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.

  • Google Analytics

    Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

    You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

    For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en

  • Mixpanel

    Mixpanel is provided by Mixpanel Inc

    You can prevent Mixpanel from using your information for analytics purposes by opting-out. To opt-out of Mixpanel service, please visit this page: https://mixpanel.com/optout/

    For more information on what type of information Mixpanel collects, please visit the Terms of Use page of Mixpanel: https://mixpanel.com/terms/

Payments

We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

The payment processors we work with are:

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children's Privacy

Our Service does not address anyone under the age of 18 ("Children").

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us: